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Problems with serial and hardware
This error message can be generated after you have made hardware changes, reformatted your computer or your serial number has been registered on another computer. All these can result in a change of your hardware key. To resolve this you need to change the hardware key that is registered on our server in relation to your serial number to the new hardware key that shows at the bottom of your "Enter Serial Number" box.
You must login to your account on our website http://users.alcohol-soft.com/login.php
Once logged in select Licence(s) from the menu and then click on "Activations", here you should select your present hardware key and make it active. You can then return to Alcohol and you will be able to activate it.
If you are not sure how to do this please check this walkthrough: http://forum.alcohol-soft.com/index.php?showtopic=18348. Note:- You do need to be a member of the purchased users section of the support forum to access this walkthrough. to have access to the purchased user section please see the information here http://forum.alcohol-soft.com/index.php?showtopic=8065.
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